There are many speed meters available on the internet. One of the most reliable is here: http://speedtest.net/

If you cannot send emails from Outlook, Thunderbird, etc., you probably do not have the right outgoing mail server set up in your account. Your outgoing mail server (SMTP) must be set on the server of your mailbox provider. For example, Seznam mail service has outgoing server smtp.seznam.cz. For specific setting guidance, see provider’s respective Help menu.

For tariffs where the installation is free of charge, you really do not pay anything for the setup if the service is used for at least one year. We will provide you all necessary equipment for internet connection free of charge and connect you for free as well. An extra payment may be charged only in case of complex installations or need of additional material.

Connection devices rental fee includes all hardware necessary for signal reception (antenna + power supply) including data cable. This monthly fee includes an unlimited warranty and free service for the duration of the contract.

Invoices are automatically issued at the beginning of the month. If your invoice has not arrived, check if it is not in your spam folder for some reason. An overview of downloadable invoices is also available at portal.pranet.cz. You’ll find the login information in your contract or it can be sent to your e-mail.

Yes. In case of any request for contract change, please write to ucetni@pranet.cz.

Please check if your payment has been released in time with the correct variable symbol. The variable symbol is your customer number listed on the contract and is the same for all your bills. An overview of downloadable invoices is available at portal.pranet.cz. You’ll find the login information in your contract or it can be sent to your e-mail.

The aggregation indicates how many users overall share your speed (aggregation 1: 4 means that maximally 3 other users are sharing connection speed with you). Assuming that all sharing users fully use the network at the same time, your maximum speed at that moment would be proportional according to your aggregation. Consequently, the connection speed depends mainly on how many users share the connection at a given moment and how intensively they use it (how much of its capacity).